This Refund Policy ("Policy") applies to all purchases from us, unless stated otherwise.
(1) CUSTOMER SATISFACTION IS OUR PRIORITY
At Hail Pete, customer satisfaction is our priority.
We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Policy.
Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.
(2) AUSTRALIAN CONSUMER LAW
(a) Under the Australian Consumer Law:
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund for major failures with services. If a failure with a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the service.
(b) We offer refunds in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
(f) If a service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(3) CHANGE OF MIND
(a) In the event that you receive services which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund provided that you notify us within 2 days of receipt.
Notwithstanding the other provisions of this Policy, we may refuse to provide a refund for a service you purchased if:
(a) You asked for a service to be done in a certain manner, against our advice, or you were unclear about what you wanted.
(b) Any other exceptions apply under the Australian Consumer Law.
(5) RESPONSE TIME
We aim to process any requests for refunds within 14 days of having received them.
(6) CONTACT US
If you wish to speak to us about this Policy or about any refunds, you may contact us at: